< Back | Prices | Procedure | Calculator

Procedure:

If you have a document that needs to be proofread an order may be placed online and a document uploaded, or we may be contacted through proofread@arcevia.com.

If you place an order online and a document is uploaded we will review the submission and proofread it immediately. We recommend that you indicate in the Comments box of the order form whether the document should be altered or corrections be indicated only.

If a document is not uploaded we will contact you with details on sending a hardcopy to us or fax us on +44 0870 762 5207. As soon as we receive the hardcopy we will proofread the document.

If you have a deadline please make it realistic enough for us to meet ie. not a 24 hour deadline for a document over 10000 words. We will try meeting the deadline to the best of our abilities. As a guideline, a 1000 words document may be proofread within an hour.

Regarding payment, if this is made beforehand through the order form, we will proofread the document and total a word count. If there is a difference in word counts you will be invoiced for the extra amount or, if a payment is made in excess, we will refund the appropriate amount. Unfortunately, we are not able to refund payments for any other means.

The document will be sent back to you via email or by post on CD.

None of the information in documents is disclosed to anyone outside of Arcevia Services. Work is carried out in the strictest confidence.

< Back | Prices | Procedure | Calculator